RETURNS

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If you are not satisfied with our product after trying it out according to our product’s instruction and our proven shooting drills. Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be in the same new condition that you received it. Any wear or damage to the product will not qualify for a return or exchange. It must also be returned in the original packaging; the UPC number on the package must also match our records.

To complete your return or exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We will process returns directly.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund within 10 business days, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at customerservice@smartshotinventor.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they arrived defective or damaged. To exchange the item and receive a replacement, send us an email at customerservice@smartshotinventor.com and send your item to: 1779 Second Avenue, Suite 14G, New York, NY, 10128, United States. We will send a replacement upon receipt of the defective item. We are not responsible for any items we do not receive, therefore you may want to consider a shipping option that offers tracking.

Shipping

To return your product, you should mail your product to: 1779 Second Avenue, Suite 14G, New York, NY, 10128, United States.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of shipping the product to you will be deducted from your refund as well as $5.00 restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

International Shipping

Some countries deliver directly to the address on the package, other countries hold international packages at the Postal Station for pickup. If your country holds international packages at your local postal station, it is the responsibility of the customer to pick up the package. Unfortunately we have no control over your country’s rules and regulations. SmartShotInventor Direct is not responsible for notifying you when your package arrives.

Once the package leaves the United States, SmartShotInventor Direct is not able to track the package. The buyer is responsible for knowing their country's laws and regulations that may apply to the purchase, and our company is not responsible for losses or refunds if a product is seized or returned.